Data Deletion Policy

1. Purpose

This policy describes the conditions, methods and timelines for deleting personal data and operational data associated with the OMNI SCALE platform.

2. Scope

It applies to account profile data, authentication data, integrations, synced assets, operational metrics, AI analysis records and associated technical logs.

3. Request Channels

Deletion requests can be made from the account settings inside the platform or by email to soporte@omniscale.pro from the account-holder identity.

4. Identity Verification

Before processing a deletion, OMNI SCALE may verify identity to prevent unauthorized requests and protect account ownership.

5. Immediate Effects

Once deletion is confirmed, access is revoked, active sessions are closed and account operation is disabled.

6. Data Deleted

• Profile and onboarding data
• OAuth tokens and external integrations
• Synced advertising assets
• Stored metrics and snapshots
• Recommendation and AI-analysis records
• Operational and activity logs linked to the account

7. Integrations and Permissions

Stored access tokens are deleted and the user’s automatic sync tasks are stopped. A new connection will require explicit authorization.

8. Processing Timeline

Logical deactivation is immediate. Permanent deletion from active systems completes within a maximum of 7 calendar days, except for legal retention obligations.

9. Backup Retention

Encrypted backups may temporarily retain residual data until their rotation cycle ends. Those backups are not used for normal restoration of deleted accounts.

10. Legal and Security Exceptions

A minimal record may be retained when required by law, court order, fraud prevention, tax obligations or dispute resolution.

11. Irreversibility

Once deletion is complete, the account and its associated data cannot be recovered. Creating a new account requires a new registration process.

12. Third-Party Systems

Information previously exported to third-party platforms (for example Meta or Google) is subject to those providers’ own deletion and retention policies.

13. Data-Subject Rights

In addition to deletion, the user may exercise rights of access, rectification, portability, objection and consent withdrawal where applicable.

14. Traceability

OMNI SCALE may keep a minimal technical trace proving the request was fulfilled, without preserving deleted business data.

15. Policy Updates

This policy may be updated due to legal changes, security standards or platform evolution. New versions will be published through OMNI SCALE’s official channels.

16. Contact

OMNI AGENCIA S.A.C. · Tax ID (RUC): 20612101648 · Email: soporte@omniscale.pro